Return & Refund Policy

Returns and Refunds

1. We accept the return of items up to 30 days from the item’s arrival to the customer, This is provided that the packaging has never been opened and is returned as resale. The shipping costs of the item back to our warehouses will be paid by the customer. We will refund fully, undamaged products in their original packaging.
2. The refund is expected to be returned to the customer’s original account within 2 working days after the returned goods arrive at the return warehouse.
3. We reserve the right to charge a restocking fee of 20% or more of the product price for opened or lightly used items.

Support Free Return Reason:

Arrived Damage

If your product is damaged on the way, it’s our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
Please note: Damage caused by the courier company is not covered by the free return and refund service.

Missing Part

If your product parts detective or missing, we can send you the replacement parts for you or partially refund you firstly, if your product’s parts are infecting your product function. You can’t repair it by yourself or the local technique person, and we will consider replacing a new item with you.
Please note: Lost packages or accessories caused by courier companies are not included in the free return and refund service.

Wrong Item Sent

If you received our product not the same as the product listing obviously, you could send the product photos to us; we will return to you.

Doesn’t Work or Defective?

When you received the product that does not work, you can ask our customer service for the problem; we will give you the related technical reply; if it does still not work, you can ask for a free return.

Not Support the Free Return:

Arrived too Late

If you wait for the product for a long time and don’t want it, we apologize for the situation occurred. Our products are shipped with a query number, you can query the current location of the package and estimate the arrival time. You cannot return and refund.

Don’t Want It

If you have already received the item, but changed your mind and don’t want it anymore. Order it by mistake, change minds, or the price has changed. You cannot return and refund.

Doesn’t Seem Authentic?

As a premium brand operating for 3 years, our products are all new, and you can also search for them on other platforms.

Doesn’t Fit

If the size of the product you received is not fit, you can first contact us to provide a suitable solution due to the reason caused by us.

Returns Steps

To process a return request, please enter your order ID and the email used to place the order below to obtain the return warehouse address.
You can also use the e-mail address used when placing the order and send us the “order number”. Our e-mail address is: [email protected]
Return the parcel to the return warehouse address.
The refund is expected to be returned to the customer’s original account within 2 working days after the returned goods arrive at the return warehouse.

If you have any questions about our Return & Refund Policy, please feel free to contact us, we will try our best to help you.
Email: [email protected]