Tax Policy

Many countries and jurisdictions around the world apply some type of tax on consumer purchases, including items bought on Bestshoptheday. Whether the tax is included in the product price, added at checkout or charged at the border depends on the order price, the item’s location, and your delivery address.

If additional tax is applicable on your Bestshoptheday purchase, you’ll see this indicated on the cart page and the tax amount will be shown on the checkout page before you pay.

Items delivered to the UK

Value Added Tax (VAT) generally applies to purchases by UK consumers, and prices on Bestshoptheday.com are shown inclusive of VAT.

How VAT is calculated

VAT is calculated on the order total including item price, shipping and any additional costs such as insurance.

The standard UK VAT rate is 20%, although reduced rates of 5% and 0% may apply to certain items as defined by the UK legislation. More information about UK VAT on gov.uk: VAT rates.

Goods shipped to the UK from abroad

As of 1 January 2021, there is no longer a VAT exemption for small consignments up to £15.

For higher value items, VAT and duties are also likely to apply. However, VAT on purchases valued at over £135 will be payable directly to the UK customs authorities by the buyer.

How VAT appears at checkout

You’ll see the VAT included in your order total at checkout, and you can also view and download the tax invoice from the email we sent you.

Unless otherwise specified, Bestshoptheday will apply discounts to the total order price, after VAT has been calculated.

More information can be found at the following sites:

Items delivered to European Union countries

Value Added Tax (VAT) generally applies to purchases by EU consumers. The VAT rate applied is set by the country to which the package is shipped and depends on the items sold.

How VAT is calculated

VAT is calculated on the order total including item price, shipping and any additional costs such as insurance.

Unless otherwise specified, Bestshoptheday will apply discounts to the total order price, after VAT has been calculated.

Goods shipping between EU countries

If the item is being sent from one EU country to another EU country, customs duty is not applied but buyers will still need to pay VAT. As of 1 July 2021, EU-based sellers with sales to other EU countries greater than EUR 10,000 need to collect VAT based on the delivery country of the goods.

How VAT appears at checkout

If the item is located in the EU, the purchase price is VAT-inclusive, where applicable.

In cases where Bestshoptheday has collected VAT, you’ll see the VAT included in your order total at checkout, and you can also view and download the tax invoice from the email we sent you.

Goods shipped to EU from countries or sellers outside the EU

If the item is being sent from outside the EU, the recipient may need to pay VAT and customs duty. This will either be collected by Bestshoptheday on behalf of the relevant customs/tax authorities.

As of 1 July 2021, there is no longer a VAT exemption for small consignments up to EUR 22 and Bestshoptheday will be required to collect VAT on certain orders delivered to EU addresses:

  • Orders up to a value of EUR 150 imported into the EU and sold to consumers (for shipments to Metropolitan France and Monaco, see next point)
  • Orders of any value shipped from outside of the EU to consumer buyers in France or Monaco
  • For shipments of any value where the seller is a non-EU business, but the goods are already within the EU

In cases where Bestshoptheday is not responsible for collecting VAT, the amount of VAT and customs duty will be determined upon entry into the destination country. As a result, buyers may need to pay additional charges that are not included in the total price displayed at checkout such as VAT, duty and an import processing fee from the carrier.

Items delivered to other countries

If you have an order delivered to an address outside of the UK or EU, local consumer tax and/or customs duty may apply. Online marketplaces such as Bestshoptheday may be responsible for collecting the tax, or the parcel’s recipient may need to pay these as part of clearing the parcel through customs.

While we’ve included basic information for some countries here, it’s only intended as a guide and is by no means exhaustive. For more information, please check the local tax and customs regulations.

Tax laws vary between states, and sales tax may be required to be collected by the seller, collected by Bestshoptheday, or paid directly by the buyer. If your delivery address is in one of the US states where either the seller or Bestshoptheday is required to charge sales tax, the tax will be included in the order total at checkout.

If the item is being sent from outside the US, the recipient may have to pay duty and customs processing fees. However, items under $100 which are gifts will generally be cleared without any additional charges.

Bestshoptheday is required to collect GST on orders up to AU $1,000 imported into Australia and on orders up to NZ $1,000 imported into New Zealand. You’ll see the GST included in your order total at checkout.

If GST is levied, you can view and download the tax invoice from the email we send you.

GST on purchases valued at over AU $1,000 and NZ $1,000 is generally collected at the Australian or New Zealand border. The recipient may need to pay GST as part of clearing the package through customs.

Bestshoptheday is required to collect Value Added Tax (VAT) on items up to 3000 NOK imported into Norway. If the sale is within this threshold, the VAT is calculated on the order total (including shipping and any additional costs such as insurance). You’ll see the VAT included in your order total at checkout.

Refunded purchases

If you paid tax on your purchase through Bestshoptheday and you get a refund for your order, you’ll also get a refund for the proportionate amount of tax. For example, if you receive a full refund, you’ll get the entire tax back. If you receive a 50% partial refund, you’ll get 50% of the tax back.

If you paid import taxes or duty as part of clearing your parcel through customs but you then returned the item, please contact the customs authority regarding a refund of the charges.

Request a VAT refund

To request a VAT refund on a completed order, please contact us and upload proof of overpayment.